Contact information
Effective Date: January 1, 2022
At PocketCharm.store, we are committed to providing exceptional customer service and ensuring every shopping experience is smooth, secure, and enjoyable. Whether you have a question about a product, need assistance with an order, or require support after your purchase, our dedicated customer service team is here to help.
We value every customer and strive to respond to all inquiries promptly and professionally.
Customer Support
If you need assistance, please contact us using any of the methods below.
Website
PocketCharm.store
Customer Support Email
support@PocketCharm.store
Phone Number
(647) 833-5152
Business Address
10 Young St
Sudbury, Unorganized, North Part, ON P0M 1T0
Canada
Customer Service Hours
Our customer support team is available during regular business hours.
Business Days
Monday – Friday
Response Time
- Emails: Within 24–48 business hours
- Order inquiries: Usually within 1 business day
- General questions: As quickly as possible
Messages received during weekends or public holidays will be answered on the next business day.
How We Can Help
Our support team is happy to assist with:
- Order status updates
- Shipping and delivery questions
- Tracking information
- Product information
- Return and refund requests
- Exchange inquiries
- Payment assistance
- Technical issues while shopping
- Website feedback
- General customer support
No matter the reason for contacting us, we are committed to providing courteous, timely, and professional assistance.
Order Support
To help us locate your order quickly, please include the following information when contacting us:
- Full name
- Order number
- Email address used during checkout
- Description of your inquiry
- Photos (if reporting a damaged or incorrect item)
Providing complete information allows us to resolve your request as efficiently as possible.
Shipping Assistance
If you have questions regarding shipping, delivery, or package tracking, please include your tracking number (if available) when contacting us.
Our team will gladly help you:
- Check shipment status
- Investigate delivery delays
- Assist with lost packages
- Answer customs-related questions
- Provide shipping updates
Returns & Refunds
PocketCharm.store proudly offers:
- Free Worldwide Shipping
- 30-Day Free Returns
- Estimated Delivery: 7–10 Business Days
If you would like to request a return or refund, please contact us before sending any item back. Our support team will provide detailed return instructions and assist you throughout the process.
Product Questions
If you need additional information before making a purchase, we're happy to help.
You may contact us regarding:
- Product specifications
- Materials
- Dimensions
- Product features
- Availability
- Usage recommendations
- Care instructions
Our goal is to help you shop with confidence.
Privacy
Any personal information you provide while contacting PocketCharm.store is handled responsibly and used only for customer service, order fulfillment, and communication related to your inquiry. We do not sell or misuse customer information.
Our Commitment
Customer satisfaction is at the heart of everything we do. We continuously work to improve our products, services, and support to ensure every customer enjoys a reliable and enjoyable shopping experience.
Whether you are placing your first order or returning as a valued customer, we appreciate your trust in PocketCharm.store and look forward to serving you.
Contact Details
PocketCharm.store
Website: PocketCharm.store
Email: support@PocketCharm.store
Phone: (647) 833-5152
Address:
10 Young St
Sudbury, Unorganized, North Part, ON P0M 1T0
Canada