Refund policy
Effective Date: January 1, 2022
Welcome to PocketCharm.store. We value every customer and strive to provide a pleasant shopping experience from the moment you place an order until your purchase arrives safely at your doorstep. If for any reason you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains your rights and our procedures regarding returns, refunds, replacements, and cancellations.
By placing an order through PocketCharm.store, you agree to the terms outlined in this policy.
1. Our 30-Day Return Guarantee
We proudly offer a 30-day free return policy on eligible products.
If you are not satisfied with your purchase, you may request a return within 30 calendar days after receiving your order.
Our goal is to make returns simple, fair, and hassle-free.
2. Eligibility for Returns
To qualify for a return, products should meet the following conditions:
- Returned within 30 days after delivery
- Unused or only minimally handled
- In original condition
- Returned with original packaging whenever possible
- Includes all accessories and components originally received
Products showing excessive wear, intentional damage, misuse, or unauthorized modifications may not qualify for a full refund.
3. Free Return Shipping
PocketCharm.store offers free return shipping for eligible returns.
Once your return request is approved, our customer support team will provide complete return instructions.
Please do not send products back before receiving return authorization.
Unauthorized returns may delay processing.
4. How to Request a Return
To begin a return:
- Contact us at support@PocketCharm.store
- Include your order number.
- Provide a brief explanation for your return.
- Attach photos if your item arrived damaged or incorrect.
Our support team will review your request and respond as quickly as possible.
5. Damaged or Incorrect Items
Although every order is carefully inspected before shipment, mistakes or shipping damage can occasionally occur.
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 7 days of delivery.
Whenever possible, include photographs of:
- The product
- Packaging
- Shipping label
- Damaged area
This allows us to resolve your issue more quickly.
6. Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds are processed using the original payment method whenever possible.
Please note that your financial institution may require additional time before the refund appears on your account.
Typical processing times:
- Inspection: 1–3 business days
- Refund approval: 1 business day
- Banking processing: 5–10 business days
These timeframes may vary depending on your payment provider.
7. Exchanges
If you received a defective or damaged product, we may offer a replacement instead of a refund whenever appropriate.
Replacement requests are handled individually to ensure the fastest possible resolution.
8. Order Cancellation
Orders may be cancelled before shipment.
If your order has not yet entered fulfillment, a full refund will be issued.
Once an order has shipped, cancellation is no longer possible, but you may request a return after delivery under this policy.
9. Non-Returnable Items
Certain items may not qualify for return, including:
- Personalized products
- Custom-made items
- Gift cards
- Digital products
- Downloadable content
- Items prohibited by applicable law
Product pages will indicate if an item is non-returnable.
10. Lost Packages
If your tracking information indicates unusual delays or your package appears lost during transit, please contact us.
Our support team will work with the shipping carrier to investigate and determine the appropriate resolution, which may include replacement or refund where applicable.
11. Refused Deliveries
If a shipment is refused without prior communication or returned due to an incorrect shipping address provided by the customer, additional handling fees may apply before a refund is issued.
Customers are responsible for providing accurate shipping information.
12. Partial Refunds
In certain circumstances, partial refunds may be issued if:
- Products show signs of use
- Components are missing
- Packaging is significantly damaged
- Returned items are not in their original condition for reasons unrelated to our error
Each situation is evaluated individually.
13. Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank.
Financial institutions often require additional processing time.
If you still need assistance, contact us at:
14. Customer Responsibilities
Customers agree to:
- Provide accurate order information.
- Follow return instructions.
- Package returned items securely.
- Contact PocketCharm.store before initiating chargebacks whenever possible.
Working together helps ensure faster resolutions.
15. Our Commitment
Customer satisfaction remains one ofPocketCharm.store's highest priorities.
We continually improve our products, customer support, and policies to ensure a reliable shopping experience.
Our objective is not only to resolve problems but also to build lasting trust with every customer.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
PocketCharm.store
Website: PocketCharm.store
Email: support@PocketCharm.store
Phone: (647) 833-5152
Address:
10 Young St, Sudbury, Unorganized, North Part, ON P0M 1T0, Canada
We appreciate your trust in PocketCharm.store and thank you for shopping with us.