Shipping policy

Effective Date: January 1, 2022

Thank you for choosing PocketCharm.store. We are committed to providing a reliable, transparent, and efficient shipping experience for customers around the world. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through PocketCharm.store, you agree to the terms outlined below.

1. Worldwide Shipping

PocketCharm.store proudly offers Free Worldwide Shipping on every order.

No minimum purchase is required, and there are no hidden shipping charges at checkout.

We believe everyone should have access to stylish wallets and everyday accessories, regardless of location.

2. Order Processing

After your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Processing generally includes:

  • Order verification
  • Payment confirmation
  • Product quality inspection
  • Careful packaging
  • Shipment preparation

Estimated Processing Time:

1–3 Business Days

Orders are processed Monday through Friday, excluding weekends and public holidays.

During holidays or promotional events, processing may require additional time due to increased order volume.

3. Delivery Time

Once your order has been shipped, the estimated delivery time is:

7–10 Business Days

Please note that delivery estimates are approximate and may vary depending on:

  • Destination country
  • Customs clearance
  • Local courier services
  • Weather conditions
  • National holidays
  • Unexpected transportation delays

Although most orders arrive within the estimated timeframe, delivery dates cannot be guaranteed.

4. Shipping Confirmation

After your order has been dispatched, you will receive a shipping confirmation email containing:

  • Order number
  • Shipping confirmation
  • Tracking number (when available)
  • Tracking link

You can use this information to monitor your shipment throughout the delivery process.

5. Order Tracking

Most shipments include tracking information.

Tracking updates may take 24–72 hours after shipment before appearing on the carrier's website.

If your tracking information has not updated after several days, please contact our customer support team.

6. Shipping Destinations

PocketCharm.store currently ships to customers worldwide.

Delivery availability may vary depending on local regulations or carrier restrictions.

If shipping to your location is unavailable, you will be notified before your order is processed.

7. Shipping Carriers

To ensure reliable delivery, we work with trusted international logistics partners and local delivery providers.

The shipping carrier selected for your order may vary depending on:

  • Delivery destination
  • Shipping availability
  • Package size
  • Logistics efficiency

8. Customs, Duties & Taxes

International shipments may be subject to customs inspections or import procedures depending on your country's regulations.

Any customs duties, import taxes, VAT, or additional governmental fees are the responsibility of the customer unless otherwise stated by applicable law.

Customs processing may occasionally extend delivery times beyond our estimated shipping window.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • Phone number
  • Email address

PocketCharm.store is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

10. Address Changes

If you need to update your shipping address after placing an order, please contact us immediately.

Address changes may only be possible before the order has entered the shipping process.

Once an order has been dispatched, we may no longer be able to modify the delivery address.

11. Lost or Delayed Packages

While we work with reliable shipping partners, unexpected delays can occasionally occur.

If your package appears delayed or lost, please contact us.

Our support team will:

  • Review shipment status
  • Contact the shipping carrier
  • Investigate the issue
  • Help determine an appropriate solution

Whenever applicable, we may offer a replacement or refund in accordance with our Return & Refund Policy.

12. Failed Deliveries

A package may be returned if:

  • The address is incorrect
  • Delivery attempts were unsuccessful
  • The package was refused
  • Local carrier requirements were not met

If a package is returned to us, we will contact you to arrange reshipment or discuss available options.

Additional charges may apply when the failed delivery resulted from incorrect information supplied by the customer.

13. Multiple Shipments

Depending on product availability or warehouse logistics, your order may occasionally arrive in separate packages.

If this occurs:

  • You will not incur additional shipping charges.
  • Each shipment may have its own tracking information.
  • Remaining items will arrive shortly after the first package.

14. Shipping Delays

Although we strive to deliver every order promptly, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • Carrier delays
  • Public holidays
  • High seasonal demand
  • Natural disasters

We appreciate your patience should these situations arise.

15. Damaged Shipments

If your package arrives visibly damaged, please:

  • Take photographs of the package and product.
  • Contact us within 7 days of delivery.
  • Include your order number and photos when contacting customer support.

We will investigate the issue and work toward a prompt resolution.

16. Missing Items

If your order arrives with missing items, please contact us as soon as possible.

Our team will verify your order and arrange an appropriate solution if an error has occurred.

17. Delivery Responsibility

Once an order has been successfully delivered to the address provided during checkout, responsibility for the package transfers to the recipient.

If you believe your package was delivered incorrectly, please contact us promptly so we can assist in investigating the matter.

18. Customer Support

If you have questions regarding shipping, delivery, or tracking, our customer support team is happy to assist.

PocketCharm.store

Website: PocketCharm.store

Email: support@PocketCharm.store

Phone: (647) 833-5152

Address:

10 Young St, Sudbury, Unorganized, North Part, ON P0M 1T0, Canada

Thank you for shopping with PocketCharm.store. We appreciate your trust and are committed to delivering your order safely, efficiently, and with the highest level of customer care.